Daraz is all about improving the customer service and making the online shopping experience better for the customers. And this time, Daraz brings to you an all-new feature of return pickups to make your return process much more convenient.
Imagine ordering something from Daraz and it doesn’t turn out to be what you expected – what do you do then? You return the product!
Yes, Daraz’s return policy means that you don’t have to face any problems in case you don’t like your purchase or if the product received is defected/wrong. In short, you simply return and get refunded if your Daraz purchase wasn’t satisfactory.
[Read this blog to learn how to return Daraz order in Pakistan 2020]
Daraz now makes your return order process easier with the all-new return pickups feature. Previously, customers only had the drop off option in which they had to pack their parcel and drop it off at the nearest Daraz shop. Needless to say, this was a huge hassle for most people.
Well, no more!
What You Need to Know About Daraz Return Pickup
- Daraz return pickups facility is only available for customers in Karachi, Lahore, Islamabad and Rawalpindi (KLIR).
- If you wish to return your package, you’ll have to fill out the Order Return Form (ORF) and select “pickup” as your preference.
- You must place all the items in the box and write the order number on it.
- It takes 24 hours for Daraz to contact you in response to your pickup request.
- And then it takes another 24 hours for the parcel to get picked up from your location after Daraz has contacted you.
- Note that no pickups will be carried out on Sundays.
- The pickup return facility is free of cost.
If case you’re not located in one of the KLIR cities, then you’ll have to visit the nearest Daraz shop or use the TCS facility to drop off your return.
With this new return pickups facility, Daraz will have your package picked up in just 48 hours! Our customer service agents will be at your service throughout the journey, keeping you updated with your return order progress.
So, you no longer have to worry about getting the wrong parcel delivered. Because if that happens, Daraz will take care of your order return procedure! The whole pickup process will be like a walk in the park!