Daraz Fraud – How to Avoid Scams While Shopping on Daraz 4 945

Daraz is Pakistan’s biggest online e-commerce platform and over the past few days, we have received feedback from customers highlighting fraudulent sellers and individuals impersonating Daraz personnel and delivery agents facilitating Daraz fraud.

We would like to thank the community for raising this issue. Your security remains our utmost priority and we are investigating the situation thoroughly. 

We implement a strict purchase protection policy to safeguard our customers from Daraz fraud and scams and we are working hard to ensure the prevention of such incidents from taking place.

How to Avoid Getting Scammed on Daraz

If you want to avoid all the trouble of facing fraud on Daraz and getting scammed, make sure to never share your account details and payments to anyone outside of Daraz.

More over, keep in mind the following points to avoid facing Daraz frauds:

  1. Never share your account details or other private data with anyone

 Sellers or any other representatives of Daraz will never contact you to ask for your OTP (one-time-password), your card number, card expiry date, email, passwords, or any other confidential information.

To keep your Daraz account, bank cards, and digital wallets secure, please do not share this information with anyone whether you are contacted on a phone call or through messages on social media channels, including WhatsApp, Facebook or Instagram. If a seller asks you for this information via Instant Message, please do not respond and alert us immediately.

Read: How to Avoid Daraz Frauds with Your Credit Card

  1. Do not make payments outside Daraz App or Website

Please be aware that we never ask our customers to conduct payments and transactions outside of Daraz via money order, wire or bank transfer, bar codes, or other means. Daraz accepts digital payments on our checkout page only and only for those transactions that are made on Daraz.

All payments should be completed on our checkout page through safe and secure options that include Daraz Wallet, bank cards (debit and credit), Easypaisa, JazzCash, bank transfers and Easy Monthly Installments (EMI). 

We also offer cash on delivery (COD) and payments are collected by our official delivery partners at your doorstep.

  1. Do not speak to people outside Daraz about your orders or payments

Our sellers are not allowed to contact customers and ask them to place orders and make transactions outside Daraz. Customers should never accept or agree to payment instructions received from a seller via SMS, on social media platforms such as Facebook, or Instagram, and messaging apps such as WhatsApp.

Do not share your personal number or ask for a personal number. All payment instructions are provided by Daraz on our checkout page.

  1. ONLY accept orders in official Daraz packaging

If you ever get an order claiming to be from Daraz with your name, address, and number on it but the order is not in the original or official Daraz packaging with the logo then do not accept that order.
Sellers on Daraz are authorized to ship the orders ONLY in official Daraz packaging and flyers.

  1. Contact Daraz representative within 7 days to report a faulty or wrong order

If you have received a faulty, fraudulent, or fake order from Daraz, then report to an official Daraz representative instead of the seller. Also, make sure to contact within 7 days of receiving the order to get a full refund successfully.

Read: How to Return Product on Daraz


“Daraz 11 11 Fraud” Here’s How To Avoid Them

“Daraz 11 11 fraud” is always the talk of the town, especially during the 11.11 sale. If you really wish to avoid Daraz 11.11 frauds and make the most of 11.11 deals and discounts, then make sure to follow the tips mentioned above.

Rest assured that we maintain a high standard of security to give our customers a safe online shopping experience and help sellers and entrepreneurs to expand their business with ease.

If you are not comfortable with the transaction and report all suspicious activity to us at communitymanagement@daraz.pk or alert us via live chat. You can even contact Daraz Helpline from 9AM to 9PM.

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Waheed Jamal Durrani
Waheed Jamal Durrani
1 month ago

repespected sir I want to laudge the complaint on your customer care centre or live chat but no body to listen to me and do not want to register my complaint about Fraud happened with me on 27.10.2020 person call me he is from HBL help line and taken my hbl atm debit card no and through opt he make make payment of RS.20000.00 in daraz a count,I want to confirm by daraz but no body to help me in this regard,please help me in this regard I will be very obliged.
Waheed Jamal Durrani
Cell 03321569603

Habib Durrani
Habib Durrani
2 months ago

Someone used my credit card details to buy an item on Daraz and put it on EMI plans. I wonder how Daraz and my bank approved. I didn’t got any kind of alert sms, email or OTP and few days ago when I login to my bank account. I saw this strange transaction in my credit card statement and now my head is spinning WTH happened?? Now even I have escalated this issue with my bank and they are investigating but still when I contacted Daraz, their chat service is pathetic and they don’t even help me to check who purchased what product from their website while using my card details. I am sure their billing department will know it but they are not willing to help and asking me to go ask your bank 🙁

muhammad danish
muhammad danish
3 months ago

i have orderes bee pollen from sense up store and they have sended me a piece of papar instead

Afshan rani
Afshan rani
4 months ago

I want to cancel the order