Over the past few days, we have received feedback from customers highlighting fraudulent sellers and individuals impersonating Daraz personnel and delivery agents. We would like to thank the community for raising this issue. Your security remains our utmost priority and we are investigating the situation thoroughly.
We implement a strict purchase protection policy to safeguard our customers from fraud and scams and we are working hard to ensure the prevention of such incidents from taking place.
Here are three rules you can follow to keep yourself secure while shopping on Daraz:
1. Never share your account details or other private data with anyone
Sellers or any other representatives of Daraz will never contact you to ask for your OTP (one time password), your card number, card expiry date, email, passwords or any other confidential information.
To keep your Daraz account, bank cards and digital wallets secure, please do not share this information with anyone whether you are contacted on phone call or through messages on social media channels, including WhatsApp, Facebook or Instagram.
If a seller asks you for this information via Instant Message, please do not respond and alert us immediately.
2: Do not make payments outside Daraz App or Website
Please be aware that we never ask our customers to conduct payments and transactions outside Daraz via money order, wire or bank transfer, bar codes or other means. Our sellers will never call or message customers on WhatsApp, Facebook or Instagram and ask them to deposit money into their Daraz Wallet. Daraz accepts digital payments on our checkout page only and only for those transactions that are made on Daraz.
All payments should be completed on our checkout page through safe and secure options that include Daraz Wallet, bank cards (debit and credit), Easypaisa, JazzCash, bank transfers and Easy Monthly Installments (EMI).
We also offer cash on delivery (COD) and payments are collected by our official delivery partners at your doorstep.
3- Do not speak to people outside Daraz about your orders or payments
Our sellers are not allowed to contact customers and ask them to place orders and make transactions outside Daraz. Customers should never accept or agree to payment instructions received from a seller via SMS, on social media platforms such as Facebook or Instagram, and messaging apps such as WhatsApp. All payment instructions are provided by Daraz on our checkout page.
Do not proceed with payments/sales if you are not comfortable with the transaction and report all suspicious activity to us at email@example.com or alert us via live chat.
Rest assured that we maintain a high standard of security to give our customers a safe online shopping experience.