How to Return Products on Daraz

How to Return Products on Daraz

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Want to know how to return products on Daraz? Well, this post will tell you how to return Daraz order in Pakistan in 2023.

Ever wondered what you would do if you ordered something online and did not like it but there was a no-return policy? With Daraz, you don’t get to face such problems. Daraz makes online shopping easy and returns even easier and that too absolutely free. So, next time you order something that you did not need or came in wrong or you’re not satisfied with, just get it returned and refunded. It’s simple quick and absolutely free!

How to Return Product on Daraz

  1. To Return the Daraz order, Open the Daraz App and tap on Account.
  2. In the My Order section, tap on View All.
  3. Tap the order you wish to return and then tap on the return button.
  4. If you ordered multiple items select the item(s) that you wish to return.
  5. Select the reason for return.
  6. Pick a return method i.e. pickup/drop off.
  7. Your return request will be initiated and a return tracking number will appear.
  8. Pack your Daraz parcel securely, with the product in protective packaging along with any accessories, manuals, free items, etc. as delivered.
  9. If you chose drop off as your return method then pack the item and mention the order and RA number on top of your package. Drop it off at the nearest Daraz Shop. (You will receive the RA number in SMS after completing the previous steps).
  10. Note that you don’t need to print out the Return Label. You only need the Return Tracking Number, which you’ll get via SMS and Email. 
  11. If you’ve selected pick up, you can expect your package to be collected within 5 working days and dropped off at our warehouse.

How to Use Daraz Return Pickup Service

  • Note that the pickup option is only valid for particular products.
  • It’s only available in Karachi, Lahore, and Islamabad.
  • Make sure the return product(s) is in the original condition you received.
  • The Return Label is not required for Daraz return pickups either. You only need the Return Tracking number, as mentioned before.

How About This Quick Video Tutorial?

All you need to do is follow a few simple steps that we thought you should know in detail.

Process of Returning a Product You Ordered from Daraz

First, log in to your Daraz account and head over to ‘My Orders’.

Here’s where you’ll find your orders

The next step is to select the order you wish to return and then click Manage.

Just click Manage

Your next step is to click Return.

Click on Return

Then, you’ve to select a reason for Return.

It’s okay to choose the right reason. Daraz won’t mind!

Now, the real question. How will you get your refund? Simply select Refund Timeline Check. The payment gets cleared in approximately 13-20 days.

Select your preferred option

Select where you’ll be dropping off the package. It can be any Daraz Shop or TCS centre that’s the nearest, and most convenient for you. Just make sure you check out the locations first if you’re unaware of them.

Select your preferred option

Done with selecting? Just accept the terms and conditions and submit the form!

Your next step is to pack your order in the same packaging with the Return label that comes along with your order. You just need to make sure the product is in the exact condition that it came in.

Conditions That Need to Be Followed

👉 The product should be unused, unworn, or unwashed. They can be tried, of course.
👉 The product should have all the tags, manuals, or freebies that come along with it.
👉 Your return parcel must have a return label in order to avoid any delay or mismanagement.
👉 Return request should be initiated within 7 days of delivery. Once the return window expires, nothing can be done.
👉 The refund process is entirely free and you’ll also get refunded for the shipping you pay.
👉 Refund Process will take time. Be patient!

Products That Cannot Be Returned

The products listed below are not eligible for Return.

Category Non-Returnable Items
Fashion Custom made items, women’s intimate apparel and men’s innerwear cannot be returned
TVs, Audio & Cameras Movies and Music cannot be returned
Computing & Gaming All software products that are labeled as non-returnable on their product detail pages
Home & Living Custom made items cannot be returned
Beauty & Health All items in this category, except for hair removal and other electronical items
Masher Bazar All items in this category, except for clothing, hair removal and other electronical items
Grocer’s Shop All items in this category
Pet Supplies All items in this category
Digital Goods Digital goods are any goods which are stored, delivered and used in its electronic format. All items in this category are non-returnable once purchased and delivered, unless it is of satisfactory quality, fit for a particular purpose and as described by the seller.

Did you like this post? You might also like reading How to Track Return items on Daraz.

Make sure to discover Daraz customer education section for detailed guides on similar topics.

Sadia Khan

Lead Content Producer at Daraz and a beauty influencer on Youtube. Addicted to Sushi, Travelling, and Chess.


  • Baby ki cap ley hy par bhot choti hy mujhy returen karwa ne hy to kitne din me ho gi

  • I demand polo t-shirt but they deliverd jeans

  • Hello Daraz, its impossible to see the operation hours of your Daraz local offices on your site. Please add these so people can plan the time of drop off.

  • i order smart watch dz09 and recieve wristband watch

  • Salam bhai meny t shart mangai the defected hai or color black mangwaya tha ap logo ne blue bej dia har bar asa he hota hai

  • I ordered airpods and received a jeans pant . What can i fo now????

  • Sir men ny hand chopper khridi the. Wo sheh nhi hai. Usy cheng krwana hai. Kasy cheng ho ga

  • asslam walaikum
    sir maine 1 suit khareda hai woh mujhy kb milly ga

  • Alli

  • Bxjxbskzb

  • Hello Bilal,

    Please follow the instructions provided in the article to get your shoes returned.

  • Sir ma ny shose kharedy thy lakin wo shose dono lift side he h is liy sir g plz wo shose chang kr dy plz

  • sir hamin jo parcel return krna ha wo tcs ki qarebi shop py dena ha

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